1. Service provider and scope
ZecureCloud provides online account access and, where ordered and provisioned, virtual private server (VPS) and related cloud hosting services. These terms apply to use of the website, customer panel and services supplied through it.
Before publication, this section must identify the legal person or individual operating ZecureCloud and provide the legally required contact and address details. “ZecureCloud” is a trading name and does not, by itself, identify the legal service provider.
2. Accounts and account security
- You must provide accurate information when creating an account and keep it up to date.
- You are responsible for protecting your password and for activity carried out through your account, except where applicable law provides otherwise.
- Do not impersonate another person, create accounts for fraudulent purposes or attempt to bypass access controls.
- Contact support promptly if you believe your account has been compromised.
- Account registration does not guarantee that a VPS order will be accepted or provisioned.
3. VPS orders and provisioning
VPS plans, specifications, prices and availability are described on the website or in the customer panel. Available resources may depend on capacity and the selected plan. An order is not considered provisioned merely because an account has been created or a request submitted.
Provisioning times may vary. Any estimated delivery time is an estimate unless expressly stated otherwise. Material changes to an accepted order will be communicated to the customer.
4. Credits and charges
The customer panel uses credits to represent prepaid service value for eligible VPS plans. The displayed price is currently based on one credit per month for Starter, two credits per month for Pro and four credits per month for Business. The current reference price is €5 per credit. The price and credit cost shown at checkout or in the panel must be checked before an order is placed.
- New accounts start with zero credits unless a promotion expressly states otherwise.
- A credit purchase request is not a completed payment and does not itself add credits to the account.
- Credits are assigned only after the payment has been received and confirmed through the applicable administrative process.
- Credits are used for eligible services according to the price and billing period disclosed when the order is made.
- Customers should check their balance and renewal dates before requesting or renewing services.
The final checkout and purchase-request process must clearly state the amount payable, applicable taxes where relevant, accepted payment methods and when credits become available. No clause in these terms excludes a refund or other right that cannot lawfully be excluded.
5. Renewals and insufficient balance
VPS services may be billed in recurring monthly periods. The applicable start date, expiry date, renewal price and credit requirement should be visible in the customer panel or order confirmation.
Customers are responsible for maintaining sufficient credits before renewal. If the balance is insufficient, ZecureCloud may notify the customer and, after any clearly disclosed grace period, restrict or suspend the affected service in accordance with the order terms and applicable law. The actual warning schedule, grace period and suspension procedure must be specified before publication and must match the system's real behaviour.
6. Acceptable use
You must not use the services to:
- Conduct unlawful activity or infringe another person's rights.
- Distribute malware, operate phishing campaigns or gain unauthorised access to systems.
- Send unsolicited bulk messages or operate abusive scanning, attacks or denial-of-service activity.
- Interfere with the security, stability or availability of our infrastructure or other customers' services.
- Host content or services that are prohibited by applicable law or by a provider whose infrastructure is used to deliver the service.
- Misrepresent your identity or evade lawful restrictions.
You are responsible for the software you install, the data you store and the activity carried out through your VPS, subject to applicable law and any responsibilities that remain with the service provider.
7. Security, backups and data
Unless a plan expressly includes a backup service, you should maintain independent backups of your data and configuration. Do not assume that data can always be recovered after deletion, failure, suspension or termination.
You are responsible for maintaining your applications, access credentials and security settings. ZecureCloud does not promise that any service is immune from interruption, vulnerability or data loss. This section does not remove any mandatory legal duty owed by the service provider.
8. Suspension and termination
Where lawful and proportionate, a service may be restricted or suspended when necessary to address a serious security risk, unlawful use, abuse, non-payment, material breach of these terms or a binding instruction from a competent authority or infrastructure provider.
Where reasonably possible, the customer will be informed of the reason and any available steps to remedy the issue. Immediate action may be necessary to prevent harm or comply with law. Termination, data handling and any outstanding balance must be dealt with in accordance with the contract and applicable law.
9. Cancellations and refunds
Cancellation procedures, the treatment of unused credits and any service refunds must be explained clearly before purchase. Statutory withdrawal, conformity, refund and consumer protection rights remain applicable wherever required by law. Any exception for digital services must satisfy the relevant legal conditions and cannot be assumed merely because a service is digital.
Customers should contact support to request cancellation or clarification of a charge. A request is not necessarily effective until any applicable cancellation procedure has been completed and confirmed.
10. Availability and changes
We aim to provide reliable services but do not guarantee uninterrupted availability unless a separate written service-level commitment says otherwise. Maintenance, upstream provider incidents, network events and circumstances outside reasonable control may affect availability.
Changes to services or these terms will be communicated where required. Changes will not remove mandatory rights or retrospectively alter an order where the law prohibits doing so.
11. Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protections. Any lawful limitation of liability must be proportionate, transparent and reviewed for the relevant service and customer type.
Customers should take reasonable steps to protect their data and systems. This does not excuse the provider from obligations imposed by law or from responsibility for matters for which liability cannot legally be excluded.
12. Privacy
Personal data is handled as described in our Privacy Policy. The Privacy Policy should identify the controller, purposes and legal bases for processing, recipients, retention periods, applicable rights and how to contact the controller or supervisory authority.
13. Complaints and contact
For support requests, questions about an order or complaints, contact ZecureCloud through the official Telegram support channel below. The service provider's legally required identity and postal contact details must also be published before these terms are finalised.
ZecureCloud14. Governing law and disputes
The applicable law and competent courts must be determined according to the operator's circumstances and mandatory rules. Nothing in these terms deprives a consumer of protections or forums that cannot lawfully be waived.
15. Final provisions
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. These terms must be read together with the relevant order details and any additional service-specific conditions. In case of conflict, mandatory law prevails.